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QUESTION 401
A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?

A.    APPWIZ.CPL
B.    DXDIAG
C.    MSCONFIG
D.    REGEDIT

Answer: C
Explanation:
http://support.microsoft.com/kb/310560

QUESTION 402
A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which of the following tools would allow them to build such a list?

A.    MSCONFIG
B.    MMC
C.    MSTSC
D.    MSINFO32

Answer: B
Explanation:
http://technet.microsoft.com/en-us/library/bb742442.aspx

QUESTION 403
A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?

A.    NTFS
B.    FAT16
C.    CDFS
D.    FAT32

Answer: D
Explanation:
http://www.pcmag.com/article2/0,2817,2421454,00.asp

QUESTION 404
For any given 802.11n wireless Internet signal, which of the following is needed to establish a connection?

A.    MAC address filtering
B.    Windows password
C.    Proper SSID
D.    SSL certificate

Answer: C
Explanation:
http://www.cisco.com/en/US/docs/wireless/access_point/12.4_21a_JA1/configuration/guide/scg12421aJA1-chap7-mbssid.html

QUESTION 405
A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?

A.    The parent folder has explicit Allow rights set for this user.
B.    The parent folder has explicit Deny rights set for this user.
C.    The user forgot to share the parent folder and only shared the specific file.
D.    The parent folder likely has the “archive” attribute enabled.

Answer: B
Explanation:
http://windows.microsoft.com/en-us/windows-vista/troubleshoot-access-denied-when- opening-files-or-folders

QUESTION 406
A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms. Which of the following would BEST alleviate this problem?

A.    Retinal scanners
B.    Mantraps
C.    Door locks
D.    Smart card badges

Answer: B
Explanation:
http://www.datacenterjournal.com/design/what-is-a-mantrap-and-do-you-need-one/

QUESTION 407
A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?

A.    Client hardware requirements
B.    Server software security requirements
C.    Server hardware resources
D.    Network resources

Answer: C
Explanation:
http://searchdatacenter.techtarget.com/guides/Using-hardware-resources-to-maximize-virtualization-performance

QUESTION 408
Which of the following security concepts establishes the notion that a user should only be given sufficient access to the resources they need to perform their job function?

A.    Deny all
B.    Allow all
C.    Most privilege
D.    Least privilege

Answer: D
Explanation:
http://www.cs.cornell.edu/fbs/publications/leastPrivNeedham.pdf

QUESTION 409
A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO).

A.    Integrated system video chip is failing and/or near death.
B.    Video drivers were not installed directly from Microsoft update.
C.    Incompatible or untested video drivers have been installed.
D.    The BIOS is not set for the proper operation temperature of the video chipset.
E.    The BIOS is underclocking the video card’s operating speed.

Answer: AC
Explanation:
http://en.wikipedia.org/wiki/Compression_artifact

QUESTION 410
A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their company’s content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following tools would a technician use to BEST resolve this issue?

A.    Anti-malware software
B.    Factory pre-installation
C.    System restore
D.    Recovery console

Answer: A
Explanation:
http://wiki.answers.com/Q/How_does_anti-malware_scanners_work

QUESTION 411
After being infected with a virus, a user’s computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user’s backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?

A.    Recovery Console
B.    Factory restore CD
C.    Anti-malware software
D.    System Restore

Answer: B
Explanation:
http://en.wikipedia.org/wiki/Recovery_disc

QUESTION 412
A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue.” Which of the following should the technician check FIRST?

A.    That NTLDR and boot.ini are not missing
B.    Proper drive installation (e.g. cables/jumpers)
C.    If computer can boot into safe mode
D.    If the BIOS boot settings are correct

Answer: B
Explanation:
http://www.geek.com/forums/topic/primary-drive-0-not-found-primary-drive-1-not-found/

QUESTION 413
The shared folder named C$ is an example of which of the following?

A.    Local share
B.    Permission propagation
C.    Inheritance
D.    Administrative share

Answer: D
Explanation:
http://www.intelliadmin.com/index.php/2007/10/the-admin-share-explained/

QUESTION 414
Which of the following is BEST used to prevent other people from viewing a user’s computer screen?

A.    Anti-virus software
B.    Key fob
C.    Biometric device
D.    Privacy filter

Answer: D
Explanation:
http://www.privacyscreens.co.uk/howitworks.php

QUESTION 415
A pest exterminator tries to gain access to a company’s computer lab, but the receptionist does not see an extermination scheduled on the calendar and denies the exterminator access to the lab. Which of the following security threats almost occurred?

A.    War driving
B.    Social engineering
C.    Shoulder surfing
D.    Phishing

Answer: B
Explanation:
http://www.veracode.com/blog/2013/03/hacking-the-mind-how-why-social-engineering- works/

QUESTION 416
Which of the following can be used as an appropriate boot device?

A.    USB drive
B.    HDMI
C.    OEM recovery media
D.    FDISK

Answer: A
Explanation:
http://pcsupport.about.com/od/tipstricks/ht/bootusbflash.htm

QUESTION 417
A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected” message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

A.    Check if the cable is connected on the modem’s phone RJ-45 port.
B.    Check if the cable is connected on the modem’s line RJ-11 port.
C.    Check if the cable is connected on the modem’s line RJ-45 port.
D.    Check if the cable is connected on the modem’s phone RJ-11 port.

Answer: B
Explanation:
http://support.microsoft.com/kb/326681

QUESTION 418
Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?

A.    Remote wipe
B.    Antivirus
C.    GPS locator
D.    Remote backup application

Answer: A
Explanation:
https://espace.cern.ch/mmmservices-help/ManagingYourMailbox/QuotaArchivingAndRecovery/Pages/WipingMobilePhones.aspx

QUESTION 419
A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do? (Select TWO).

A.    Disable the guest account
B.    Install antivirus applications
C.    Disable DHCP
D.    Change the SSID
E.    Change the default username

Answer: AE
Explanation:
To prevent unauthorized access to the PC, disable guest accounts and change default usernames for maximum security.

QUESTION 420
A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network. Which of the following should the technician do?

A.    Enable Windows automatic updates
B.    Enable screensaver required passwords
C.    Enable MAC filtering
D.    Enable wireless encryption

Answer: B
Explanation:
http://windows.microsoft.com/is-is/windows-vista/use-your-windows-password-for- your-screen-saver-password

QUESTION 421
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

A.    The motherboard BIOS version is out of date.
B.    The incorrect video card drivers are installed.
C.    The power connector for the video card is unplugged.
D.    The video card is unsupported by the motherboard.

Answer: C
Explanation:
http://www.tomshardware.com/forum/338600-33-unplugged-graphics-card-plugged-back-display-help

QUESTION 422
A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows
deployment server. Which of the following will be the BEST to use in this scenario?

A.    UEFI
B.    Windows 7 DVD
C.    PXE
D.    USB flash

Answer: C
Explanation:
http://www.howtogeek.com/57601/what-is-network-booting-pxe-and-how-can-you-use- it/

QUESTION 423
Browser redirection is caused by which of the following types of viruses?

A.    Hijack
B.    Trojan
C.    Worm
D.    Keylogger

Answer: A
Explanation:
http://en.wikipedia.org/wiki/Browser_hijacking

QUESTION 424
A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

A.    System Control Panel
B.    Task Manager
C.    Event Viewer
D.    MSCONFIG

Answer: C
Explanation:
http://support.microsoft.com/kb/308427

QUESTION 425
A technician wants to verify a remote printer that has been power cycled is back online. The technician would use which of the following commands and switch?

A.    tracert -t
B.    ipconfig /renew
C.    ping -t
D.    nslookup -ttl

Answer: C

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