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QUESTION 11
In which of the following locations would a technician go to show file extensions?
A. Security Center
B. Folder Options
C. Display
D. System
Answer: B
Explanation:
http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions#show-hide-file-name-extensions=windows-vista
QUESTION 12
After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?
A. Power surges
B. Overheating
C. APIPA addressing
D. RF interference
Answer: B
Explanation:
http://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important
QUESTION 13
A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running.
Which of the following should the technician do NEXT?
A. Run CHKDSK
B. Manually erase all cookies
C. Go back to the latest restore point
D. Run defrag
Answer: D
Explanation:
http://windows.about.com/od/maintainandfix/ss/SBSdefragWin7.htm
QUESTION 14
A technician needs to use a command line tool to determine the network name and the IP address of a resource.
Which of the following command line tools will provide an IP address when given a name?
A. verify
B. tracert
C. ipconfig
D. nslookup
Answer: D
Explanation:
http://www.computerhope.com/nslookup.htm
QUESTION 15
A user wants to configure their network to support VoIP.
Which of the following would BEST support a VoIP installation?
A. QoS
B. POTS
C. Wake-on-LAN
D. VPN
Answer: A
Explanation:
http://www.petri.co.il/voip-quality-of-service-basics.htm
QUESTION 16
A user is concerned about an issue with iOS.
The user MOST likely has which of the following devices?
A. iCloud
B. Android Phone
C. iPhone
D. Windows Tablet
Answer: C
Explanation:
http://en.wikipedia.org/wiki/IOS
QUESTION 17
A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn’t report those problems.
Which of the following features in Windows 7 may be responsible for this problem?
A. System Protection settings
B. User Account Control
C. Action Center
D. Data Execution Prevention
Answer: B
Explanation:
http://windows.microsoft.com/en-us/windows7/products/features/user-account-control
QUESTION 18
A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
A. System information
B. Event viewer
C. POST card
D. SMART status
Answer: D
Explanation:
http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/
QUESTION 19
A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue?
A. Switch to a standardized font
B. Restore regional settings to default
C. Toggle the function + num lock combination
D. Connect a full sized external keyboard
Answer: C
Explanation:
http://forum.notebookreview.com/windows-os-software/43702-holding-fn-key-toggle-numlock.html
QUESTION 20
Which of the following security threats is defined by its self propagating characteristic?
A. Virus
B. Rootkit
C. Trojan
D. Worm
Answer: D
Explanation:
http://www.pcworld.com/article/111965/article.html
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